We have collected instructions, recommendations and contacts, which can help you in the chosen country and situation
You can call the police by dialing 112.
Not necessarily, the police should help anyway.
The police will ask you to provide documents allowing you to stay in the country. No return or expulsion decisions will be taken against Ukrainian citizens and their family members for now, even if there are problems with documents. Police officers will look at the situation flexibly, but the person will have to arrange the documents that allow them to be in the country. There should be no administrative penalties.
Violence-related calls are considered a priority. Usually the police will respond immediately, although there may be exceptions.
To call them again by dialing 112.
Report that child has been a survivor of violence. Tell in detail what happened, how it happened, and who did it to him/her.
You can call an ambulance by dialing 112 (this is a general emergency number).
In this situation medical assistance will be provided free of charge.
You can report a possible violation of the rights of the child to the nearest branch of the State Service for the Protection of the Rights of the Child and Adoption under the Ministry of Social Security and Labor – on working days from 8 to 17. Link and contacts.
It is also possible to call the children’s helpline on free phone 116 111 every day from 11a.m. to 11 p.m.
You can also contact the 1809 hotline. It consists of six helplines:
— Youth line,
— children’s line,
— women’s helpline,
— parent line,
— silver line (for elderly people)
Depending on the situation, you can choose the line where you think you can receive help.
When compiling the instructions, we relied on the help of volunteers and lawyers from different countries. If something went wrong – the organization didn’t respond to you, you found a bug or the instructions weren’t precise enough – tell us about it. Email us at: firstname.lastname@example.org