We have collected instructions, recommendations and contacts, which can help you in the chosen country and situation
Violence can be reported to the police or the prosecutor’s office. Statements may be oral or written. Oral statements are recorded in the protocol, signed by the applicant and the official of the body of inquiry, the investigator or the prosecutor who accepted the statement. The written statement must be signed by the person from whom it comes.
Dial 102 from any landline or mobile. That is the general police number in Kazakhstan.
There is also a special police group for the protection of women against violence available at
+7 (7152) 49-31-58,
+7 (7152) 61-25-30,
or on WhatsApp: +7 (708) 432-45-61.
No. Anyone, regardless of citizenship, nationality, residency/registration, or age, can call the police. However, police and police call-center can have limited ability to speak with you in foreign languages (only Kazakh and Russian).
The police will register the call and must help in any event. In case of violation of migration laws, police may initiate an administrative case. However, they assess the circumstances of each case, and if a woman could not register because of objective reasons (such as financial conditions, physical, psychological, or other types of violence against her), then the police will help with the registration process and cooperating with other state bodies of Kazakhstan and foreign countries instead.
Call 103 from any landline or mobile for emergency medical assistance.
No, emergency medical assistance is free of charge. However, any further medical treatment may be charged, including if the victim does not have registration.
When seeking medical help in case of beatings, the ambulance team also calls the police. After the police arrive, the procedure is the same as described above.
There are several NGOs that specialize in helping victims of domestic and sexual violence. Below is the list of such NGOs made from publicly available sources. However, we have not contacted these NGOs, nor can we vouch for these organizations.
UNICEF Europe and Central Asia, email: firstname.lastname@example.org.
Bala Qorgau, Psychological support for a child victim of domestic or sexual violence.
When compiling the instructions, we relied on the help of volunteers and lawyers from different countries. If something went wrong – the organization didn’t respond to you, you found a bug or the instructions weren’t precise enough – tell us about it. Email us at: email@example.com